About The Position

Orlando Health is expanding its reach by combining the strengths of Orlando Health and Watson Clinic to offer award-winning specialty care in Polk County. The new Orlando Health Watson Clinic Lakeland Highlands Hospital, opening in Summer 2026, will be a state-of-the-art, seven-story, multi-specialty hospital serving as a vital healthcare hub. This facility will feature over 300 inpatient beds, 69 emergency and observation beds, 11 operating rooms, four cardiac interventional suites, dedicated labor and delivery services with a NICU, and comprehensive cardiovascular, neurology, and oncology services. Joining the opening team offers a unique opportunity to be part of shaping the future of healthcare in Polk County from the ground up.

Requirements

  • High school diploma or equivalent required.
  • Minimum of four (4) years of secretarial, administrative, or office management experience required.
  • Two (2) years of post-secondary education in Secretarial Science or a related business field may be substituted for two (2) years of the required experience.

Nice To Haves

  • Coursework or post-secondary education in Secretarial Science, Business Administration, Office Management, or a related field is preferred.

Responsibilities

  • Conduct department orientation and onboarding for new employees, including training on software systems, telephone procedures, office equipment, departmental policies, customer service expectations, job competencies, and coaching plans.
  • Assign, prioritize, distribute, and monitor work assignments while reviewing the quality and accuracy of work performed by office staff.
  • Coordinate and oversee administrative functions for office teams, including filing, document preparation, record retention, duplication services, faxing, mail distribution, and supply ordering.
  • Manage employee scheduling and monitor timekeeping and payroll reports for accuracy and compliance.
  • Coordinate logistics for meetings, conferences, seminars, and business travel, including preparation and timely submission of travel expense reports.
  • Assist in developing department goals, policies, procedures, budgets, statistical reports, and process improvement initiatives.
  • Compile, prepare, analyze, and maintain complex reports, proposals, financial data, statistical information, and personnel records.
  • Draft and prepare correspondence, invoices, reports, presentations, meeting minutes, and other business documents while maintaining organized and confidential files.
  • Maintain regular and dependable attendance in accordance with organizational policies and applicable federal, state, and local regulations.
  • Ensure compliance with all organizational policies, procedures, and regulatory requirements.
  • Independently resolve routine office issues and implement solutions; collaborate with leadership on more complex matters.
  • Attend departmental meetings, training sessions, and in-service programs; prepare and present reports as needed.
  • Provide ongoing training and support for office staff, ensuring completion of all required training, certifications, health screenings, and compliance requirements.
  • Promote employee growth and development through educational opportunities, workshops, and professional development programs.
  • Perform other duties and special projects as assigned.

Benefits

  • Four (4) weeks paid parental leave
  • Debt-free degrees through our Preferred Education Program
  • Tuition reimbursement and loan repayment programs
  • Back-up childcare and elder care
  • Fertility benefits and adoption assistance
  • NCLEX reimbursement
  • Free NCPDs for RN license
  • Free Kaplan review courses
  • Dedicated RN career counselor and GN Coordinators to develop you
  • Specialty certifications reimbursement
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