Office Coordinator-Lee's Hill OBGYN-Full Time Days

Mary Washington Healthcare•Danbury, NH

19h•Onsite

About The Position

This position is accountable to perform a variety of office coordination, customer service and revenue cycle functions that will ensure the efficient day-to-day operations. The position plays a key role in the practice’s front-end revenue cycle processes and is in a position to significantly impact the patient experience. The position requires an unwavering focus on patient satisfaction as well as the ability to multi-task. The role involves interfacing with patients, family members, physicians, visitors, and other guests in a courteous and professional manner. It includes registering patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information, and reviewing electronic eligibility verification responses. The coordinator presents patients with appropriate paperwork, monitors the reception area, keeps patients informed of schedule adjustments, and maintains a neat and orderly waiting area. Responsibilities also include courteously answering and triaging incoming phone calls, checking voicemail messages, and processing patients through a computer-based scheduling system for appointments, surgeries, procedures, and testing. The role ensures the security and accuracy of patient files, payments, and databases, communicates with physicians’ offices, and initiates, monitors, and responds to tasks through the Electronic Health Record (EHR) and Patient Portal. Furthermore, the position reviews patient accounts for outstanding balances, collects co-payments, deductibles, and outstanding patient balances at the time of service, posts payments in PMIS, and reconciles records and receipts at the end of each shift. The coordinator responds to requests for information from the centralized billing office (CBO), schedules follow-up appointments and diagnostic testing, ensures all services are authorized and necessary referrals are active, and supports the organization’s participation in government incentive programs by collecting and recording required data. The position may also assist with the entry and processing of physician billing.

Requirements

High School Diploma or GED required.

Nice To Haves

Minimum of one year medical office experience
Multi-specialty office experience
Experience in a customer service setting
Experience with Microsoft Office programs

Responsibilities

Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims.
Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients.
Presents patients with appropriate paperwork based upon appointment type and registration status.
Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments.
Maintains a neat and orderly waiting area.
Courteously answers all incoming phone calls.
When appropriate, takes messages and delivers/communicates in a timely manner.
Triages calls to ensure timely and appropriate response.
Checks voicemail messages consistently throughout the day.
Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care.
Ensures security and accuracy of patient files, payments and databases.
Communicates with physicians’ offices and staff in a timely and professional manner.
Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal.
Reviews patient accounts for outstanding balances.
Collects co-payments, deductibles and outstanding patient balances at the time of service.
Posts payments in PMIS.
Reconciles records and receipts with payments collected at the end of each shift.
Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims.
Schedules follow up appointments, diagnostic testing and other services for patients as required.
Ensures all services are authorized and necessary referrals are active as required.
Supports organization’s participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients.
May assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges.
Performs other duties as assigned.