Patient Procedure Scheduler, OBGYN, Full-Time, Days

UChicago Medicine•Chicago, IL

8d•Onsite

About The Position

As a Patient Procedure Scheduler at UChicago Medicine's OB/GYN clinic in Hyde Park, you will collaborate with physicians, staff, and patients to ensure that procedures and surgeries are scheduled and coordinated appropriately. This role is responsible for meeting performance and service targets consistent with the Ideal Patient Experience approach and philosophy.

Requirements

Experience in Epic-OP Time (Epic operating room scheduling module)
Knowledge of medical terminology
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Communicates effectively and professionally with patients, visitors, physicians and co-workers.
High School Diploma
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal computers and select software applications
Successful completion of Cadence Scheduling system training and competencies

Nice To Haves

Associate or Bachelor’s Degree preferred
Vendor mate preferred

Responsibilities

Work collaboratively with physicians and staff members to schedule surgeries in Op Time
Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
Schedule procedures/surgeries based on preapproved guidelines and protocols
Enter procedure/surgery information and update/inform physicians of schedules per protocol
Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
Communicate with patients and inform them of any schedule changes
Order and coordinate delivery of special supplies and equipment, as necessary
Enter vendor information and supply into Vendormate system
Schedule Anesthesia for surgery, as necessary and per protocol
Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
Provide pre appointment instructions, directions and messages per protocol
Provide reminder calls for all surgeries prior to surgery date
Respond to patient inquiries/concerns appropriately and in a timely manner
Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
Provide service recovery with unhappy patients. Escalate patient concerns per protocol
Thank each and every caller and ask if there is any other assistance that can be provided