Office Coordinator

Ascension Recovery Services•Cedar Falls, IA

13d•Onsite

About The Position

Renewal Falls Recovery Center is opening a premier substance use disorder treatment center in Cedar Falls, Iowa, and we're looking for an organized, service-oriented Office & HR Coordinator to join our founding team. As the first point of contact for patients, visitors, applicants, and employees, you'll play a critical role in creating a welcoming, professional environment while supporting the day-to-day operations of the facility. This position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in keeping operations running smoothly. If you're passionate about creating an exceptional employee and patient experience while supporting a mission-driven organization, we'd love to meet you. Renewal Falls Recovery Center, in partnership with Ascension Recovery Services, provides evidence-based treatment for individuals experiencing substance use disorders and co-occurring mental health conditions. Our mission is to empower individuals on their journey to lasting recovery through compassionate, individualized care delivered by exceptional professionals.

Requirements

High school diploma or equivalent.
Minimum of two (2) years of administrative, office coordination, receptionist, or HR support experience.
Strong organizational skills with exceptional attention to detail.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive information with professionalism.
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
CPR/First Aid certification or ability to obtain within 30 days of hire.

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Human Resources, Healthcare Administration, or a related field.
Experience supporting Human Resources functions, including onboarding and personnel file management.
Experience with HRIS systems such as BambooHR, ADP, or similar platforms.
Knowledge of HIPAA, Joint Commission standards, and healthcare compliance.
Previous experience in behavioral health or healthcare.

Responsibilities

Serve as the first point of contact for patients, visitors, applicants, vendors, and team members.
Create a professional, welcoming, and trauma-informed environment.
Answer and direct incoming phone calls and greet visitors.
Coordinate conference rooms, meetings, and facility logistics.
Order and maintain office and facility supplies.
Support internal communications and administrative projects.
Assist leadership with scheduling, reporting, and special projects.
Maintain organized office systems and records.
Coordinate vendor deliveries and facility support needs.
Coordinate new hire onboarding and ensure an exceptional Day One experience.
Track completion of pre-employment requirements including background checks, drug screens, TB testing, I-9s, and onboarding documentation.
Maintain accurate personnel files within HRIS systems.
Prepare orientation materials and coordinate employee system access.
Track required training, certifications, annual education, and licensure renewals.
Support Joint Commission readiness by maintaining compliant personnel records.
Answer routine HR questions and partner with Corporate Human Resources to resolve employee needs.
Assist with recruiting activities including interview scheduling, candidate communication, and onboarding coordination.