Office Coordinator - Preventive Cardiology

Hartford Healthcare•Hartford, CT

8d•Onsite

About The Position

The Office Coordinator is responsible for managing the daily operations of the practice and performing a variety of administrative functions related to the daily operations of the practice. Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance. Serves as primary resource to office staff on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization. The Office Coordinator assists the clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements. Assists and manages prior authorization process insuring that authorization is obtained in a timely manger Insure that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur. Insure that all staff members comply with HIPAA requirements. Maintain and adjust staff schedules to compliment practice provider schedules. Assists the Office and/or Practice Manager in developing and maintaining departmental budgets. Communicates with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice. Processes time worked/attendance into Kronos for office staff. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations. Responsible for ensuring adherence to organizational policies, procedures and regulatory standards

Requirements

High school diploma
Work related experience desired

Nice To Haves

Bachelor’s Degree preferred
Cardiology experience preferred but not required

Responsibilities

Managing the daily operations of the practice
Performing a variety of administrative functions related to the daily operations of the practice
Supervising administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance
Serving as primary resource to office staff on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization
Assisting clinical and medical staff in organizing and triaging care by accurately relaying pertinent patient information, adjusting the patient schedule as needed, scheduling and coordinating urgent care with other resources within practices and releasing health information in accordance with HIPPA requirements
Assisting and managing the prior authorization process
Ensuring staff communicate and interact with patients in a courteous, respectful, and businesslike manner
Holding staff accountable for customer service standards and taking appropriate action when incidents occur
Ensuring staff comply with HIPAA requirements
Maintaining and adjusting staff schedules to compliment practice provider schedules
Assisting the Office and/or Practice Manager in developing and maintaining departmental budgets
Communicating with staff regarding new policies and procedures, changes in billing and insurance policies, and any other issues related to the operation of the practice
Processing time worked/attendance into Kronos for office staff
Managing and coordinating vacation and personal time off to ensure minimum disruption of practice operations
Ensuring adherence to organizational policies, procedures and regulatory standards