Office Coordinator

ODYSSEY BEHAVIORAL GROUP•Lansing Charter Township, MI

12d•Onsite

About The Position

The Office Coordinator provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. This position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes. The role involves initiating and maintaining frequent and close working relationships with local team members and peers throughout the organization, as well as strong professional relationships with clients and families, referral partners, and vendors. The facility is dedicated to supporting adults (18+) with mental health challenges such as depression, anxiety, bipolar disorder, and personality disorders.

Requirements

High School diploma or equivalent.
Minimum of two years of administrative experience in a behavioral health setting.
Knowledge of behavioral health terminology.
Experience with Salesforce CRM or other client relationship management software.
Experience working with physicians and therapists, strongly preferred.
Valid driver’s license and acceptable driving record.
Clearance of TB test and any other mandatory state/federal requirements.
Current CPR and First Aid certification.
Demonstrates knowledge of and adherence to confidentiality standards, to include HIPAA.
Demonstrates a high level of customer service.
Demonstrates a high level of attention to detail.
Demonstrates excellent verbal and written communication skills.
Demonstrates proficiency with technology.
Demonstrates proficiency with Microsoft Office Suite, to include Excel.
Demonstrates alignment with company mission, core values and treatment philosophy.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Greets clients and guests in a warm and welcoming manner.
Ensures facility is welcoming, tidy, and well maintained.
Responsible for using Regions OnePass to make deposits.
Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.
Assists with the admissions process, creates client’s medical record, and provides new client orientation.
Tracks and maintains a variety of reports in a timely and accurate manner.
Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.
Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.
Reads, understands, and adheres to all company policy statements on ethics, conduct, and conflict of interests; adheres to facility policies, procedures, rules, and regulations.
Maintains positive attitude and acts as a team player with others on the team.
Attends and completes all trainings within assigned time frames as required by the facility.
Main point person to check in clients, order meals/supplies, upload receipts, complete admission paperwork, accept deliveries and be available as needed for client supervision.
Performs other activities as requested, assumes other appropriate operational responsibilities as necessary.
Provides backup support to the admissions coordinators for inquiries directed to the facility.
Provides general administrative support, as needed.