Office Coordinator - Physician Practice

Lehigh Valley Health Network • Royersford, PA

1d • Onsite

About The Position

The Office Coordinator coordinates administrative duties associated with daily physician practice operations and serves as a resource for front-line scheduling colleagues. The role provides education and support to clerical staff and is the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

The position oversees patient access workflows for internal and external referrals for new and established patients, taking into account medical plans, insurance requirements, patient preferences, and practice schedules. It coordinates daily staffing, develops reports, and monitors staff productivity, efficiency, and quality metrics. The coordinator ensures staff perform registration, scheduling, billing, clerical scanning, insurance, and referral functions accurately, promptly, and according to standardized processes. The role also supports practice and network goals, troubleshoots equipment-related issues, supports the care delivery team and quality initiatives, and assists with service recovery and patient communication.

Requirements

• High school diploma or GED.
• Three years of physician's office practice experience.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency with technology and EMR workflows by the conclusion of orientation.

Nice To Haves

• Associate's degree in business administration.
• Supervisory experience.

Responsibilities

• Oversee patient access workflows, including internal and external referrals for new and established patients, based on medical plans, insurance requirements, patient preferences, and practice schedules.
• Coordinate daily staffing to meet procedure and customer needs.
• Develop reports and monitor staff productivity, efficiency, and quality metrics.
• Ensure and educate staff on accurate and timely registration, scheduling, billing, clerical scanning, insurance, and referral processes according to standardized work.
• Support practice and network goals and objectives as a team member.
• Troubleshoot problems and take corrective measures in the care and handling of equipment.
• Support members of the care delivery team and quality initiatives.
• Assist with service recovery efforts and patient communication.
• Provide education and support to clerical staff and act as a resource to front-line scheduling colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED