Office Coordinator - Physician Practice

Lehigh Valley Health Network • Pottstown, PA

2d • Onsite

About The Position

Coordinates administrative duties associated with daily physician practice operations and serves as a resource for front-line scheduling colleagues. Provides education and support to clerical staff and acts as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions. This is an onsite position at 1610 Medical Drive in Pottstown, with a day shift and a listed work schedule of Monday–Friday, 8:00–4:30 or Monday–Thursday, 7:00–5:30.

Requirements

• High school diploma or GED.
• Three years of physician's office practice experience.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency with technology and EMR workflows by the conclusion of orientation.

Nice To Haves

• Associate’s degree in business administration.
• Supervisory experience.

Responsibilities

• Oversee patient access workflows, including internal and external referrals for new and established patients, based on medical plans, insurance requirements, patient preferences, and practice schedules.
• Coordinate daily staffing to meet procedure and customer needs.
• Develop reports and monitor staff productivity, efficiency, and quality metrics.
• Ensure staff perform registration, scheduling, billing, clerical scanning, insurance, and referral functions accurately, promptly, and according to standardized work processes.
• Educate staff on accurate and timely clerical and patient access workflows.
• Support practice and network goals and objectives as a team member.
• Troubleshoot problems and take corrective measures in the care and handling of equipment.
• Support members of the care delivery team and quality initiatives.
• Assist with service recovery efforts and patient communication.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED