Office Coordinator

Select Medical•Fairbanks, AK

6d•Onsite

About The Position

At Select Physical Therapy, we believe in delivering an excellent patient experience, starting at the front desk. The Office Coordinator plays a key role in creating an exceptional experience for patients, referral sources, and team members. This position oversees the daily operations of the front office, ensuring efficient workflows, outstanding customer service, and a welcoming environment. The Office Coordinator provides leadership, training, and support to front desk staff while serving as a central point of communication between patients, providers, and referral sources.

Requirements

Bachelor's degree in business administration or related field OR equivalent combination of education and experience.
Two to four years of high-volume, medical office experience required.

Nice To Haves

One to two years of supervisory and management experience preferred.

Responsibilities

Lead and supervise front office operations, fostering a positive, patient-centered culture and delivering exceptional service to patients, staff, and referral partners.
Manage front office staffing, scheduling, and coverage plans to support efficient daily operations and maximize patient access to care.
Recruit, onboard, train, coach, and develop front office team members, including conducting performance evaluations and addressing employee relations matters.
Ensure compliance with organizational policies, procedures, and administrative processes, while maintaining accurate front office functions such as authorizations, charge posting, and record management.
Monitor operational expenses and inventory, ensuring effective cost management and timely ordering of office supplies.
Assist and support all essential functions of the Patient Service Specialist job