Office Coordinator

Duke Energy Corporation•Monroe, OH

5d•Hybrid

About The Position

Build an exciting, rewarding career with Duke Energy, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. This role is crucial for maintaining various record systems, performing clerical services, and assisting with projects related to the engineering, construction, standards, operation, and maintenance of the Transmission and Distribution systems. The Office Coordinator acts as a representative of the district in the absence of supervision and plays a key role in ensuring customer satisfaction through effective communication and problem-solving.

Requirements

At least three (3) years of experience in one of the following: Assistant Electric Operations Clerk, Gas Document Administrator 1, Senior Stenographer, Assistant Plant Records Clerk or Order Processing Representative, or the equivalent.
Keyboarding skills, including the ability to operate a typewriter, word processor or PC.
Basic knowledge of simple office machinery, including 10 key calculators, copiers, faxes, etc.
Respect for the confidential nature of the information encountered in this work.
Adaptability, including the ability to plan, schedule, meet deadlines and manage multiple priorities in varying environments, tasks and responsibilities or with different people.
Ability to communicate clearly and concisely, expressing ideas effectively in individual and group situations.
Skills in basic conflict resolution, including the ability to solve routine problems or know who to call.
Customer Service skills, including indicating through actions and decisions a sense of importance of understanding and serving the customer (internal and external); anticipating customer needs; taking action to overcome obstacles and seeking solutions to satisfy customers; in order to assist and advise on customer requests and relate information to others.
Practical learning skills, including assimilating and applying in a timely manner, new job related information that may vary in complexity.
Ability to pass an examination as specified by the department for entrance into this job classification.
Decision making skills, including the ability to make decisions independently.
Initiative to acquire new skills that would be required to solve customers’ inquiries.

Nice To Haves

Demonstrating required skills within 2 years of entering this job classification: Acquiring knowledge of work codes, accounts and knowing how and when to use this knowledge in the processing of work orders.
Demonstrating required skills within 2 years of entering this job classification: Acquiring a working knowledge of Plant Accounting needs and a detailed knowledge of all units of property.
Demonstrating required skills within 2 years of entering this job classification: Acquiring basic map reading skills and knowing construction symbology and terminology.
Demonstrating required skills within 2 years of entering this job classification: Acquiring knowledge of all forms used in engineering, construction, standards, operations and maintenance projects in Energy Delivery.
Demonstrating required skills within 2 years of entering this job classification: Acquiring knowledge of the transmission and distribution infrastructure.
Demonstrating required skills within 2 years of entering this job classification: Having knowledge of Energy Delivery’s policies and procedures.

Responsibilities

Maintains various record systems.
Performs a variety of duties concerned with the closing out of work orders to meet the Plant Accounting Division schedule.
Performs a variety of clerical services.
Assists with projects or assignments associated with engineering, construction, standards, operation and maintenance of the Transmission and Distribution systems.
Acts as a representative of the district in the absence of supervision.
Acquires knowledge of work codes, accounts and processes work orders.
Acquires a working knowledge of Plant Accounting needs and a detailed knowledge of all units of property.
Acquires basic map reading skills and knowledge of construction symbology and terminology.
Acquires knowledge of all forms used in engineering, construction, standards, operations and maintenance projects in Energy Delivery.
Acquires knowledge of the transmission and distribution infrastructure.
Has knowledge of Energy Delivery’s policies and procedures.
Acquires a working knowledge of PC and mainframe applications and learns new software applications.
Receives and acts upon departmental and inter-company calls and inquiries from customers, contractors, developers, electricians, installers and other non-company personnel.
Assembles and processes drawings, sketches, R/W releases, Construction Work Notices, permits, inspections, work orders, list of material and other papers.
Assists in obtaining, distributing and tracking right-of-ways, permits and proposals.
Reserves, issues and assigns proper capital, jobbing and specific work orders.
Analyzes, balances, reconciles and processes work orders dealing with transmission and distribution plant.
Reviews, analyzes and processes paperwork supplied by field personnel associated with completed transmission and distribution system installations.
Performs data entry and final job completion processing through Company computer systems.
Prepares maps for updating of construction drawings and completed W.O.’s through the use of a computer work station for exception reporting.
Coordinates, maintains and updates various paving related programs, data base tables, and generates various reports.
Prepares and generates final paving restoration documents for the contractors.
Posts work orders and other data to corporate data bases.
Maintains the master tax district record, and controls the recording of transfers related to annexations, school or fire district changes.
Obtains authorized approvals, checks invoices and price sheets in connection with agreements and contracts.
Maintains accurate records for processing and payment of outside agencies invoices.
Contacts representatives of other companies and public authorities as well as other departments, divisions and sections within the Company to assist in coordinating the scheduling of construction and maintenance work.
Maintains a working knowledge of Company policies and procedures as they relate to internal and external customers’ projects and inquiries.
Resolves simple differences that arise between the Company and customers or their agents.
Supplies record information to Company personnel, other utilities and outside agencies by telephone, radio, mail or computerized mechanisms.
Compiles, types and reports various system related data associated with the day to day operations.
Orders material, schedules the delivery of supplies and equipment.
Analyzes error messages, determines the cause and takes necessary steps to correct for various systems.
Processes and enters data into the payroll system.
Operates computer equipment to enter, revise and extract data to update company records.
Operates and performs simple service on office machines.
Assists with and/or presents training for appropriate Company clerical personnel.
Attends and successfully completes any training required for the job.
Performs similar or less skilled work as assigned.