Office Coordinator - Physician Practice

Schuylkill • Pottstown, PA

2d • Onsite

About The Position

Coordinates administrative duties associated with daily physician practice operations and acts as a resource for front-line scheduling colleagues. Provides education and support to clerical staff and serves as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

The role oversees patient access workflows, coordinates daily staffing to meet procedure and customer needs, and monitors staff productivity, efficiency, and quality metrics. It also supports practice and network goals, care delivery team members, quality initiatives, service recovery, and patient communication.

Requirements

• High school diploma or GED.
• Three years of physician's office practice experience.
• Ability to work with interruptions and adapt to rapidly changing priorities.
• Ability to provide coaching and feedback.
• Exceptional organizational and communication skills.
• Knowledge and working use of medical terminology.
• Proficient computer skills.
• Proven proficiency with technology and EMR workflows by the conclusion of orientation.

Nice To Haves

• Associate's degree in business administration.
• Supervisory experience.

Responsibilities

• Oversee patient access workflows, including internal and external referrals for new and established patients, according to the patient's medical plan, insurance requirements, preferences, and practice schedule.
• Coordinate daily staffing to meet procedure and customer needs.
• Develop reports and monitor staff productivity, efficiency, and quality metrics.
• Educate staff on accurate and timely registration, scheduling, billing, clerical scanning, insurance, and referral processes according to standardized work.
• Act as a resource for front-line scheduling colleagues and provide education and support to clerical staff.
• Support practice and network goals and objectives as a team member.
• Troubleshoot, problem-solve, and take corrective measures in the care and handling of equipment.
• Support care delivery team members and quality initiatives.
• Assist with service recovery efforts and patient communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED