Office Coordinator II

ALLERGY PARTNERS•Richmond, VA

3d•Onsite

About The Position

Under the direction of the Practice Manager and/or Regional Operations Manager, the Office Coordinator is responsible for daily practice operations. This role supports teams in adhering to high-quality clinical processes and accurate administrative tasks while promoting a professional work environment and excellent patient experience.

Requirements

High School Diploma required.
Minimum three years of work experience in a medical office setting.
Excellent communication skills.
Ability to utilize an electronic medical record, practice management systems and Microsoft applications.
Understanding of scheduling, billing, collections, and patient flow in a medical practice.
Patient centered approach to problem solving and process development.
Professional appearance.

Nice To Haves

Associate or Bachelors degree preferred.
Current certificate or license preferred (i.e., CMA, RMA, LPN or RN).
Minimum one year of work experience in an allergy practice preferred.
Previous supervisory experience preferred.
Analytical ability strongly preferred.

Responsibilities

Assists the Manager in interviewing, hiring, training, and evaluating all clinical and clerical personnel.
Collaborates with Manager on all applicable staff member evaluations.
Assists the Manager in ensuring all personnel are appropriately trained, licensed, and credentialed.
Presents relevant information regularly at staff meetings, via emails, and one-on-one communication in a timely manner.
Supports the Manager in resolving any interoffice disputes for clinical and clerical personnel.
Coordinates schedules for all clinical and clerical personnel and recommends changes and improvements as needed to the Manager.
Ensures all clinical and clerical coverage.
Schedules and facilitates clinical in-services for staff at the discretion of the Manager.
Maintains clinical and clerical competency for all staff.
Oversees cross-training and education of staff, including remediation/retraining as needed.
Assesses and evaluates patient flow in all practice sites and recommends changes for quality patient service and care.
Collaborates with Manager and Physician(s) to plan and execute process changes that improve patient care services and patient management.
Reviews physician schedules periodically and may make suggestions to maximize physician efficiency and productivity, coordinating changes with the Manager and Physician(s).
Oversees performance of clinical triage for the entire practice.
Maintains crash cart supplies to the standards approved by the Clinical Excellence Committee.
Maintains appropriate compliance documentation as delegated by the Manager.
Coordinates the ordering of all clinical supplies and develops effective inventory control systems as delegated by the Manager.
Ensures the practice complies with regulations, policies, and procedures in the clinical area, according to all applicable state and federal laws.
Makes regular reports to the Manager.
Collaborates with Manager and Physician(s) to promote efficient and cost-effective management of resources.
Oversees and distributes business office work activities according to staff schedules.
Oversees the practice's check-in and check-out process to accomplish efficiency and excellent patient care.
Manages and ensures consistent collection of payment at time of service, including copays, deductibles, and outstanding balances.
Reviews accounts receivable reports monthly and brings large balances and rejection patterns to the attention of the Manager.
Speaks with patients who have large, outstanding balances and attempts to collect on the account or arrange a payment plan.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
Attends CPR, OSHA, HIPAA and OIG training programs as required.