Office Coordinator - Customer Service Representative - CSR
About The Position
At Handyman Connection of Fishers, we are a small, family-owned, locally operated team looking for an organized, problem-solving individual to help connect the dots, keep customers updated, projects moving, craftsmen organized, and the office on track. This role is more than a traditional receptionist position; it involves managing customer interactions, scheduling, office operations, materials support, and customer follow-up to ensure projects run smoothly and customers have a five-star experience. We are a technology-driven company that values employees who take initiative, learn new tools, and contribute to improving how work gets done. The position offers opportunities for growth, performance-based bonuses, and a potential hybrid work environment after demonstrating success.
Requirements
- Highly organized and detail-oriented
- Excellent communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Quick learner of new technology
- Takes initiative without waiting to be told what to do
- Remains calm under pressure
- Enjoys solving problems
- Takes pride in doing things the right way
- Wants to grow with a small business
- Resourceful
- Comfortable learning new software
- Open to using AI tools
- Willing to figure things out
- Customer service experience
- Office administration experience
- Scheduling or dispatching experience
- Administrative support experience
- CRM software experience (Jobber is a plus)
- Construction or home service experience (preferred but not required)
Nice To Haves
- Enjoy checking things off a to-do list
- Think sticky notes are a legitimate life strategy
- Can laugh when the schedule changes for the third time before lunch
- Think "organized chaos" sounds kind of fun
- Get a weird amount of satisfaction from making messy things organized
- Have ever said, "There has to be a better way to do this," and then actually found one
Responsibilities
- Answer incoming phone calls, emails, and text messages
- Schedule estimate appointments
- Communicate with homeowners throughout their projects
- Provide updates and answer customer questions
- Deliver outstanding customer service from the first phone call through project completion
- Schedule estimates and jobs
- Coordinate craftsmen schedules
- Confirm appointments with customers
- Adjust schedules as priorities change
- Keep projects moving efficiently
- Manage customer information in Jobber
- Update job statuses and notes
- Collect deposits before scheduling
- Send invoices and process payments
- Maintain organized digital records
- Ensure projects move smoothly from estimate to completion
- Coordinate material orders and deliveries
- Verify materials are ready before jobs begin
- Communicate with suppliers and craftsmen
- Help prevent delays by staying ahead of project needs
- Follow up after completed jobs
- Request Google reviews
- Coordinate warranty work when needed
- Help create a five-star customer experience
Benefits
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Paid holidays
- Stable, year-round employment
- A supportive, family-owned company
- A workplace where your ideas matter
- Competitive starting pay based on experience
- Performance review after 30–60 days with potential pay increase
- Hybrid work opportunity based on performance
- Opportunities for advancement
- Performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
