Office Coordinator - Customer Service Representative - CSR

Handyman Connection•Fishers, IN

18h•Hybrid

About The Position

At Handyman Connection of Fishers, we’re a small local team with a lot going on and we care a lot about doing things well. We’re family-owned, locally operated, and we believe taking care of people matters just as much as taking care of their homes. We’re looking for someone who likes keeping things organized, solving problems, helping customers, and making busy days run a little smoother. This isn't a traditional receptionist position. You’ll be the person helping connect the dots, keeping customers updated, projects moving, craftsmen organized, and the office on track. If you enjoy learning new tools, improving how things get done, and being the person people can count on, we’d love to meet you. We're a growing family-owned business, so some systems are still being built and improved as we go. This position is not one where you'll spend weeks sitting beside someone for training. You’ll have support, documentation, and people to ask questions, but we’re looking for someone who is resourceful, comfortable learning new software, open to using AI tools, and willing to figure things out. If you're looking for a job where every task is already mapped out for you, this probably isn't the right fit. If you’re excited about helping build something, improving how work gets done, and making a real difference day to day, we’d love to meet you.

Requirements

Highly organized and detail-oriented
Excellent communication skills
Can manage multiple priorities in a fast-paced environment
Learns new technology quickly
Takes initiative without waiting to be told what to do
Remains calm under pressure
Enjoys solving problems
Takes pride in doing things the right way
Wants to grow with a small business
Resourceful
Comfortable learning new software
Open to using AI tools
Willing to figure things out
Customer service experience
Office administration experience
Scheduling or dispatching experience
Administrative support experience
CRM software experience (Jobber is a plus)
Construction or home service experience (preferred but not required)

Nice To Haves

Enjoy checking things off a to-do list.
Think sticky notes are a legitimate life strategy.
Can laugh when the schedule changes for the third time before lunch.
Think "organized chaos" sounds kind of fun.
Get a weird amount of satisfaction from making messy things organized.
Have ever said, "There has to be a better way to do this," and then actually found one.

Responsibilities

Answer incoming phone calls, emails, and text messages
Schedule estimate appointments
Communicate with homeowners throughout their projects
Provide updates and answer customer questions
Deliver outstanding customer service from the first phone call through project completion
Schedule estimates and jobs
Coordinate craftsmen schedules
Confirm appointments with customers
Adjust schedules as priorities change
Keep projects moving efficiently
Manage customer information in Jobber
Update job statuses and notes
Collect deposits before scheduling
Send invoices and process payments
Maintain organized digital records
Ensure projects move smoothly from estimate to completion
Coordinate material orders and deliveries
Verify materials are ready before jobs begin
Communicate with suppliers and craftsmen
Help prevent delays by staying ahead of project needs
Follow up after completed jobs
Request Google reviews
Coordinate warranty work when needed
Help create a five-star customer experience

Benefits

Bonus based on performance
Opportunity for advancement
Paid time off
Paid holidays
Hybrid work opportunity based on performance
Performance review after 30–60 days with potential pay increase
Competitive starting pay based on experience
Stable, year-round employment
A supportive, family-owned company
A workplace where your ideas matter
The opportunity to help build one of Central Indiana's fastest-growing home service companies