Office Coordinator Clerical - Pulmonary Clinic

Cleveland Clinic•Vero Beach, FL

1d•Onsite

About The Position

The Office Coordinator Clerical supports the Pulmonary Clinic and Cleveland Clinic operations by providing administrative and customer-service support. Responsibilities include answering and triaging phone calls, scheduling appointments and procedures, obtaining referrals and authorizations, maintaining physician calendars, and helping patients access services. The role works directly with physicians and nurses and serves as a liaison between patients and medical departments. The posting describes a Monday–Friday schedule of 8:45 a.m.–5:15 p.m. The role is based at Cleveland Clinic Indian River Hospital in Vero Beach, Florida.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; take and relay clear, concise messages according to Cleveland Clinic policy.
Schedule patient appointments, diagnostic testing, and surgical procedures.
Obtain referrals and authorizations, identifying when they are needed and collecting the required information, including PCP, referring physician, and CPT/DX codes.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic by scheduling appointments or serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Maintain physician calendars and assist with calendar, meeting, and travel arrangements; ensure required forms are completed.
Reschedule patients affected by physician days out in a timely manner.
Retrieve lab, radiology, and dictated reports through the designated systems as needed.
Verify and update patient demographic and insurance information.
Enter reasons for all visits on appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, up-to-date documentation and files, including product and service quotes.