Office Coordinator Clerical

Cleveland Clinic

3d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team at Stuart Family Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Stuart Family Health Center is comprised of 90 exam rooms, six procedure rooms and more than 50 offices. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as the next step, you will find there are many paths to creating a career centered on what matters most to you. By joining the team as an Office Coordinator Clerical, you will support the operation of the department by providing excellent customer service to patients and visitors and performing various administrative duties. You will act as the "gateway" for patient access directly through the physician's office and handle the daily operations of the practice. You will be cross trained to support patient registration and checkout processes across specialties to support operating needs. It will be your goal to ensure a smooth appointment experience from checking in to checking out. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.

Requirements

High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate, edit and proofread

Nice To Haves

Medical office or insurance experience

Responsibilities

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.
Work through and solve patient issues professionally and in a timely manner.
Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.