Office Coordinator Clerical - Primary Care

Cleveland Clinic

16h•Onsite

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As an Office Coordinator, you will help support the Primary Care clinic operations by collaborating with physicians, nurses and other caregivers. You will assist with making appointments, handling Outlook calendars, coordinating physician-patient contact and organizing contracts. This department requires someone who prioritizes patient admissions, ensuring everyone receives timely attention, communication and support. You will join a family of caregivers who are bubbly, welcoming and prepared to offer unparalleled customer service. A caregiver in this position works Monday through Friday, 9:00am to 5:30pm at Palm City Medical Center.

Requirements

High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate, edit and proofread
Ability to transcribe dictated correspondence if needed

Nice To Haves

Medical office or insurance experience

Responsibilities

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally and in a timely manner.
Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.