Office Collections Officer

State of South Carolina•Lexington County, SC

7d•Hybrid

About The Position

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, training plans, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers. We are looking for teammates who are: Patient, Customer centric, Proficient with organizing and prioritizing, Excited to thrive in a fast-paced environment, Able to work independently and as part of a team. As an Office Collections Officer, you will work in a call center environment (inbound and outbound) collecting debts and enforcing tax laws for the SCDOR. Primary job duties include: Using SCDOR systems to locate and update information, Generating and answering telephone calls and correspondence for the tax areas of Individual Income and Governmental Enterprise Accounts Receivable (GEAR), Conducting research of Office Collections accounts to balance accounts, determine liabilities, and issue appropriate correspondence, Performing general collections duties to include the setup, review, and maintenance of payment plans.

Requirements

A bachelor’s degree in a related field OR An associate's degree in a business-related field and relevant work experience OR Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
Academic degrees must be from an accredited institution of higher learning
Examples of common business or related degrees include accounting, advertising, criminal justice, economics, entrepreneurship, finance, health care management, hospitality management, human resources, information technology management, marketing, organizational leadership, public relations, taxation, etc.

Nice To Haves

A bachelor's degree in a related field
Inbound call center, customer service, collections, or tax experience
Ability to use customer service skills in line with SCDOR standards in assisting taxpayers and fellow employees in all forms of communication providing professional courteous service
Ability to control emotions and maintain professionalism

Responsibilities

Using SCDOR systems to locate and update information
Generating and answering telephone calls and correspondence for the tax areas of Individual Income and Governmental Enterprise Accounts Receivable (GEAR)
Conducting research of Office Collections accounts to balance accounts, determine liabilities, and issue appropriate correspondence
Performing general collections duties to include the setup, review, and maintenance of payment plans