Collections Officer

PIONEER FEDERAL CREDIT UNION•Mountain Home, ID

6d•Onsite

About The Position

As a progressive financial institution, we are seeking a dynamic and enthusiastic individual to fulfill the role of Collections Officer at our Mountain Home Administrative Office. Candidates must be eligible for membership at Pioneer to obtain employment. This position preserves Pioneers assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral. Disposing of repossessed collateral. Assists in the resolution of difficult and complex member account situations. Ensure strict compliance with State and Federal credit and collection rules and regulations in all collection practices.

Requirements

Minimum of one year of similar or related experience.
A high school education or GED.
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
Work typically involves extensive personal contact with others and/or is usually of a very personal and sensitive nature.
Work may involve motivating or influencing others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Must be an excellent problem solver, we do not simply strive to collect late payments from members, we strive to communicate with our members and work to find solutions.
Must have excellent communication and people skills.
Proficient with office business equipment, personal computer, and Microsoft Office.

Nice To Haves

Bilingual Pay wage differential (additional compensation if fluent in Spanish)

Responsibilities

Contacts and follows up on delinquent accounts or problematic member account by phone (primary), text, mail, or email (as a backup); takes appropriate actions to solve problems and bring accounts current.
Confer with members to determine the reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Encourages members to pay amounts due or discusses possible financial arrangements due on credit accounts, or non-payable checks, or to return merchandise.
Answers member questions and complaints relevant to Department functions.
Analyzes current financial situation and budgeting of our delinquent borrowers and arrange for debt repayment or establish repayment schedules based on members financial situation.
Advises members of necessary actions and strategies for debt repayment.
Makes recommendations to repossess collateral when other arrangements to bring the loan current have been exhausted.
Locate and monitor overdue accounts.
Maintains accurate files and reports on all collections activity.
All collection activity must be documented within our core processor in order to keep activities coordinated credit union wide.
Record information about financial status of members and status of collection efforts.
Proactively works with the Collections Manager, AVP of Consumer Lending, Vice President of Lending, Centralized Lending Manager, Indirect Lending Manager, or other management in order to address trends in loan underwriting contributing to delinquent/charged-off loans.
Works with branch team members and/or testifies at legal proceedings on behalf of Pioneer as required.

Benefits

An excellent compensation package starting at $19.25 (DOE)
An 8% Employer Matching dollar-for-dollar 401(k) program after Year One
Health, dental and vision insurance
Pioneer pays a minimum of 80% of the premiums for team members AND dependents
12 paid holidays including day after Thanksgiving for Team Member Appreciation Day
Accrue up to 16 days of Paid Time Off in Year One, plus Birthday and Work Anniversary Floating Holidays
PTO accrual increases with Pioneer seniority
Up to $300 in Interest-free Wardrobe Salary Advance available on Day One!
Up to $2,000 in Interest-free Technology Salary Advance
Up to $1,000 Interest-free Wellness Advance to purchase gym membership, Peloton, or any exercise equipment
Up to $2,300 in Tuition reimbursement per semester
Childcare reimbursement up to $100 per child per month
So much more!