Office Clerk
About The Position
Old Dominion Freight Line is recruiting a Service Center Office Clerk to provide administrative support to service center staff. The role maintains files, logs, and records accurately and promptly while providing exceptional service to internal and external customers. The clerk supports productive, smooth service center operations; prepares and maintains paperwork used to move freight, including confidential DOT files; creates documents and reports using AS400 and SAP; and answers customer calls about rate quotes and delivery information. The posted workdays are Monday through Friday. Shift and hours will be determined, and schedules may change based on business needs.
Requirements
- Three years of office experience; transportation industry experience is preferred.
- Proficiency with AS400, SAP, and Microsoft Office.
- Excellent verbal and written communication skills.
- Detail-oriented.
Nice To Haves
- High school degree or equivalent preferred.
- Office experience in the transportation industry preferred.
Responsibilities
- Provide administrative support and assistance to service center personnel to support productivity and smooth operations.
- Prepare and maintain daily freight paperwork, including DOT files, ensuring confidentiality, accuracy, and timeliness.
- Prepare documents and reports using AS400 and SAP.
- Answer phones and provide customers with rate quotes and delivery information.
- Provide exceptional customer service to internal and external customers.
Benefits
- Health benefits, including a zero-premium medical plan for employee-only coverage
- Vision and dental
- Short-term and long-term disability
- Flexible spending accounts
- 401(k) retirement plan with company match and additional annual discretionary match opportunity
- Life insurance
- Wellness program
- Tuition reimbursement for drivers and technicians
- Training and growth opportunities
- Advancement through a promote-from-within philosophy
- National career opportunities at more than 260 service centers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
