Office Clerk - Charlotte

Temco Logistics•Charlotte, NC

8d•$18 - $19•Onsite

About The Position

Temco Logistics is seeking a motivated, customer-focused Office Clerk for its Charlotte location. The role combines customer service and office administration. The employee will answer customer inquiries, resolve issues, share order and delivery information, follow up on delivery and installation services, and track delivery schedules. The role also supports office operations by monitoring supplies, preparing assigned reports and presentations, and collaborating with colleagues and other departments.

Requirements

High school diploma or equivalent.
At least 2 years of experience in customer service or office administrative tasks.
Strong communication and interpersonal skills.
Problem-solving ability and attention to detail.
Excellent organizational skills and the ability to manage multiple tasks and priorities.
Proficiency in MS Office Suite.
Ability to adapt to a fast-paced, customer-driven environment.

Nice To Haves

Familiarity with office management software; ERP systems are preferred.
Knowledge of Temco Logistics’ delivery and installation services or experience in a related logistics environment.
Bilingual ability.

Responsibilities

Provide customers with accurate information about orders, delivery status, and product details.
Answer phone calls and respond promptly to emails, addressing customer questions, concerns, and requests.
Follow up with customers to ensure they are satisfied with delivery and installation services.
Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
Monitor and track delivery schedules to provide customers with real-time updates.
Maintain knowledge of Temco Logistics’ products and services to support customer inquiries.
Track office supply inventory and place orders as needed.
Prepare and submit reports, presentations, and proposals as assigned.
Collaborate with colleagues and other departments to support smooth operations and customer service.