Office Clerk

BLACK DIAMOND OF CINCINNATI•Colerain Township, OH

2d•$15 - $18•Onsite

About The Position

This is not just a data-entry position. Our Office Clerk is an important part of the customer experience and helps connect our customers, technicians, and office operations. We are looking for someone who can learn the industry, communicate confidently, solve problems, and provide excellent service from the first phone call through the completion of service.

Requirements

Excellent customer service skills with a friendly, welcoming personality
Strong phone etiquette and conversational skills
Excellent de-escalation and conflict-resolution skills
Ability to learn our pest control and animal-control services and clearly explain those services to customers
Willingness and ability to learn basic information about insects, rodents, and small animals, including common behaviors, signs of activity, and the services we offer to address them
Ability to ask appropriate questions to help determine a customer's needs and recommend the appropriate next step or service
Strong scheduling and logistical skills
Ability to manage a high volume of incoming phone calls while remaining friendly, patient, and professional
Strong communication skills when working with customers, technicians, management, and other office staff
Ability to learn quickly, retain information, multitask, and stay organized
Confidence explaining service expectations, preparation requirements, follow-up services, and basic pricing information to customers
A dependable, detail-oriented approach with the ability to think through scheduling decisions rather than simply filling open time slots

Nice To Haves

Bubbly, upbeat, and personable individual who enjoys working with people and thrives in a busy office environment

Responsibilities

Manage a high volume of incoming phone calls while remaining friendly, patient, and professional
Coordinate appointments based on technician availability, service type, location, travel time, and route efficiency
Explain service expectations, preparation requirements, follow-up services, and basic pricing information to customers
Guide customer conversations confidently
Assist upset or frustrated customers with de-escalation and conflict resolution
Learn and clearly explain pest control and animal-control services to customers
Learn basic information about insects, rodents, and small animals, including common behaviors, signs of activity, and the services we offer to address them
Ask appropriate questions to help determine a customer's needs and recommend the appropriate next step or service
Connect customers, technicians, and office operations