Office Clerk I

Cecil County•Cecil, MD

12d•Onsite

About The Position

The main purpose of this position is to perform a variety of essential clerical and administrative duties, including answering and directing incoming phone calls, greeting visitors at the reception window, managing staff schedules, filing, photocopying, sorting mail, processing routine statistical data, and providing other support for program staff. This position will play an integral role in establishing rapport and setting a welcoming tone for patients, family members, administrative staff, counselors, and professional partners. This position does this through professional, non-judgmental, and competent customer service. This position also assists with screening requests for service and may support clinical operations by collecting consumer hair, saliva, and/or urine samples for alcohol and drug screening.

Requirements

Completion of the eighth grade
Six months experience performing clerical duties in an office environment

Nice To Haves

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Proficiency in Google Workspace
Proficiency with office equipment including a copy machine, facsimile transmission, and multi-line phone system
Strong verbal and written communication skills for effective interaction with staff, management, and the public
Customer service skills and telephone etiquette, including professionalism and accurate message-taking
Experience with multitasking, time management, and organizational skills to prioritize tasks and maintaining filing systems
Experience handling confidential information
Proactively suggesting improvements or solutions

Responsibilities

Answering and directing incoming phone calls
Greeting visitors at the reception window
Managing staff schedules
Filing
Photocopying
Sorting mail
Processing routine statistical data
Providing other support for program staff
Establishing rapport and setting a welcoming tone for patients, family members, administrative staff, counselors, and professional partners
Assisting with screening requests for service
Supporting clinical operations by collecting consumer hair, saliva, and/or urine samples for alcohol and drug screening