Office Clerk – Billing

Recrute Action•Halifax, NS

1d•CA$17 - CA$18•Hybrid

About The Position

Support administrative and billing operations in the insurance sector through policy updates, payment processing, data entry, and customer inquiry resolution. This hybrid contract role offers structured training, a collaborative environment, and exposure to financial operations while maintaining quality and service standards.

Requirements

High school diploma required.
1 year of experience in an office clerical or administrative environment.
Strong data entry skills and excellent attention to detail.
Basic knowledge of billing or administrative processes.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Bilingual in English and French to communicate effectively with internal business partners and handle billing and policy-related inquiries in both languages.
Strong organizational and time management skills.
Ability to work independently and collaboratively within a team.
Ability to manage high-volume administrative tasks.

Nice To Haves

Post-secondary education in Business or Administration is preferred.
Experience in financial services, insurance, or a corporate administrative environment is an asset.
Familiarity with billing or data processing is an asset.
Knowledge of policy or billing systems is an asset.

Responsibilities

Handle sensitive issues to ensure customer satisfaction.
Provide detailed verbal and written communication to business areas regarding inquiry resolutions.
Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
Apply premium payments and deposits to policies.
Facilitate changes to payment methods, banking information, and pre-authorized payment arrangements.
Process wire payments, refunds, suspense clearing, premium offsets, and chargebacks.
Respond to general billing and policy change inquiries.
Conduct research and review policy histories.