Office Clerk - Administrative Officer

Baltimore County•Towson, MD

18h•Onsite

About The Position

Non-Merit vacancies exist in the Bureau of Community Health Services, Department of Health and Human Services. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications. (Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.) You can attach your transcript(s) and/or license(s) to your application. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

Possession of a high school diploma or an appropriate high school equivalency PLUS one year's general clerical experience.
Proof of Education, License and Certification: Applicants are required to submit proof of driver's license and education beyond high school to meet the qualifications of the position.
Diplomas or transcript(s) must show the applicant’s major field of study.
Copies and unofficial transcripts are acceptable.

Nice To Haves

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.
Additional education may be substituted on a year-for-year basis for the required experience.

Responsibilities

Accepts paperwork and information from customers and the local departments of social services.
Enters customer information and records information into the appropriate database.
Screens applications for FIA benefits, prepares and forwards packages to appropriate staff.
Interviews and interacts with applicants to request and to verify information for pending cases in E&E.
Assists customers in obtaining required information and documentation.
Answers telephone calls from customers, DSS staff, advocates, physicians, attorneys, etc. and/or routes them to appropriate staff.
Reviews, evaluates and verifies information.
Proofreads, reviews, and examines documents for accuracy and completeness.
Monitors and tracks cases that appear on pending reports so that a decision of eligibility can be made within appropriate timelines.
Assists FIA staff in processing routine and simple changes.
Prepares and edits correspondence, reports, charts, forms, graphs, schedules and other documents using a typewriter or the keyboard of a personal computer.
Provides other related clerical support services as needed.