Office Associate Water Department

Town of Normal • Normal, IL

13d

About The Position

The Town of Normal Water Department is seeking an Office Associate to perform varied, highly responsible office support duties supplemented by some technical work. The position reports to and directly supports the Water Director. Responsibilities include preparing and sending utility bills and organizing and maintaining the department’s filing systems. The role involves considerable independence in handling routine work, providing information, and interacting with the public, and requires significant attention to detail. Strong customer service and interaction skills are important to success.

Requirements

• Strong verbal and written communication skills.
• Considerable knowledge of modern office equipment and procedures, including the Microsoft Office suite.
• Ability to prepare effective correspondence on routine matters and perform routine office management details without supervision.
• Ability to learn water main tap-on and code compliance areas.
• Ability to establish and maintain effective working relationships with employees and the general public.
• Ability to handle public relations problems courteously and tactfully.
• Knowledge of general accounting procedures and practices.

Responsibilities

• Performs office support duties for the Water Department.
• Fills out and routes work orders as needed.
• Scans and files documents for records retention in compliance with legal and organizational policies and practices.
• Frequently gives and receives information from customers over the telephone.
• Reviews meter charge calculations and makes required changes and notations before bills are printed.
• Prepares and mails final bills and accommodates customer billing requests.
• Receives customer complaints and questions concerning accounts, takes appropriate action, and explains charges.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed