Office Associate - Transfer Relations

University of Wyoming • Laramie, WY

8d • Onsite

About The Position

Serves as the primary front-line customer service representative for the Office of Transfer Relations while providing cross-functional operational support for Transfer Relations, Admissions, and the Office of the Registrar. Coordinates front desk operations, communications, and administrative workflows to ensure students, families, faculty, staff, and external partners receive timely, accurate, and professional assistance while supporting efficient Enrollment Management operations.

Requirements

• High School Diploma or GED
• 2 years progressively responsible work-related experience
• Applicants must include the average hours worked per week for all current and previous positions. Failure to provide this information may affect the evaluation of qualifications.

Nice To Haves

• Associate’s degree and/or equivalent combination of education and experience
• Experience with electronic and paper record keeping
• Experience in an office or customer service role
• Experience with student information software systems
• Excellent written and verbal communication skills

Responsibilities

• Serves as the primary point of contact for the Office of Transfer Relations by answering phones, responding to shared email accounts, greeting walk-in visitors, assessing customer needs, and directing students and stakeholders to the appropriate office, service, or resource. Ensures timely, professional, and consistent customer service.
• Provides front desk coverage and operational support for Transfer Relations, Admissions, and the Office of the Registrar as needed. Develops and maintains working knowledge of Enrollment Management services to accurately triage inquiries and ensure continuity of customer service during peak periods, staff absences, and special events.
• Provides administrative and workflow support for Transfer Relations by coordinating departmental communications, routing documents, maintaining records, monitoring shared workflows, and preparing transfer products for publication. Assists with data entry and population of transfer-related systems, publications, and guides following established procedures.
• Provides operational support for Transfer Relations processes, including Pre-Transfer Credit Evaluations (PreTCEs), Express Transfer Agreements (ETAs), shared inbox management, Transfer Petitions, Reverse Transfer, Transfer Check, and other established departmental workflows. Ensures assigned processes are completed accurately and in a timely manner.
• Provides operational support for recruitment activities, transfer events, orientation programs, and departmental initiatives by preparing materials, coordinating logistics, maintaining office resources, and assisting with routine administrative functions to ensure efficient office operations.
• Maintains departmental records and performs data entry in support of transfer-related processes. Assists with preparing reports, organizing documentation, and validating information to support accurate and consistent office operations.
• Perform special projects, as directed.
• May guide or supervise other office staff as required.

Benefits

• Generous Retirement Contributions: The State contributes over 15% of your gross salary. With your mandatory employee contribution, the total contribution toward your retirement plan exceeds 19%.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED