Office Associate II

State of Maine•Augusta, ME

1d•Hybrid

About The Position

The Office Associate II position in the Division of Support Enforcement & Recovery (DSER) is a full-time role, Monday-Friday, 8-5, located in Augusta. A partial telework schedule may be available with management approval. This is a paraprofessional position providing administrative support in a Child Support Office. The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people, providing health and social services to approximately a third of the State's population. The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children. This includes establishing paternity, locating non-custodial parents, establishing and enforcing child support orders, and representing the Department’s interest in the Maine District Court in matters pertaining to child support. The Division of Support Enforcement & Recovery has offices located statewide, and this position requires occasional travel.

Requirements

Training, education, or experience in office and administrative support work that demonstrates competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks
Ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
Assumes the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I
Skills as expert, skilled or novice in Outlook, Excel, MS Word and comparable word processing/spreadsheet applications
Skills as expert, skilled or novice in Data Entry (entering data and narratives)
Skills as expert, skilled or novice in Written and Verbal Communications, including keyboarding & telephone skills
Skills as expert, skilled or novice in Customer Service
Skills as expert, skilled or novice in Teamwork

Responsibilities

Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
Communicating with parents, answering questions, and providing information about the child support program
Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
Telephone Customer Service
Building cases and managing contact with individuals applying for child support services
Document imaging and indexing
Scheduling genetic testing
Assisting with general office duties

Benefits

13 paid holidays
12 days of sick leave annually
3+ weeks of vacation leave annually (accrual increases with years of service)
Personal leave (for overtime-exempt employees)
Health Insurance Coverage (State of Maine pays 85%-100% of employee-only premiums, depending on salary)
Health Insurance Premium Credit (decreases employee-only premiums by 5%)
Dental Insurance (State of Maine pays 100% of employee-only dental premiums)
Retirement Plan (State contributes 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS))
Six weeks of fully paid parental leave (for all employees welcoming a child, including non-birthing and adoptive parents)
Additional, unpaid leave may also be available, under the Family and Medical Leave Act
Extensive and highly competitive benefits package, covering many aspects of wellness