Office Associate II

State of Maine • Augusta, ME

3d • $18 - $26 • Hybrid

About The Position

The Office Associate II position in Division of Support Enforcement & Recovery (DSER) is a full-time Monday-Friday, 8-5. The Office Associate II is a paraprofessional position providing administrative support in a Child Support Office. Duties can vary and include, but are not limited to: Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens Communicating with parents, answering questions, and providing information about the child support program Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly Telephone Customer Service Building cases and managing contact with individuals applying for child support services Document imaging and indexing Scheduling genetic testing Assisting with general office duties

Requirements

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
• Applicants are subject to pre-employment screening including verification of minimum qualifications, application information, employment history, and references.
• Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check.
• Please apply online, submitting a resume and cover letter describing your skills as expert, skilled or novice in the following areas: Outlook, Excel, MS Word and comparable word processing/spreadsheet applications; Data Entry (entering data and narratives) Written and Verbal Communications, including keyboarding & telephone skills; Customer Service; Teamwork
• Please submit all documents or files in PDF or Word format.

Responsibilities

• Processing administrative documents and assisting with processing legal documents, which may include wage attachments, license revocation, passport denial and placing/releasing motor vehicle liens
• Communicating with parents, answering questions, and providing information about the child support program
• Managing and prioritizing correspondence/contacts, including electronic and hard mail, addressing time sensitive mail promptly
• Telephone Customer Service
• Building cases and managing contact with individuals applying for child support services
• Document imaging and indexing
• Scheduling genetic testing
• Assisting with general office duties

Benefits

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave.
• Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees