Office Associate II - Frederick County, VA

Virginia Department of Social Services • Winchester, VA

4d

About The Position

This position works in a variety of environments and may work individually or in combination with other employees. Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex following office and administrative practices, policies and procedures.

Requirements

• Working knowledge of: office methods and procedures including office etiquette and administrative tasks such as answering a multi-lined phone and data entry; spelling punctuation, grammar and basic English’ basic arithmetic; and office software systems including Microsoft Suite and the ability to learn agency-specific applications.
• Skills in: operating a personal computer and associated business and agency software and operating a calculator and other office machines.
• Demonstrated ability to: understand and provide customer service to the public including assessing customer needs and meeting quality standards for services; work well with others, communicate effectively both orally and writing; follow written and oral instructions; file accurately; research files and organize information; understand, apply, and communicate office polices, procedures and services; multi-tasking; keep records and logs; deal with others using tact and courtesy; and developing good relationships with the public, customers, and co-workers.
• High school diploma supplemented with related clerical or administrative experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
• The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
• All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Nice To Haves

• Bilingual English/Spanish skills preferred.
• Associate degree or more post-secondary coursework in subjects such as human services, business or related field.
• Previous work experience in Virginia department of social services state or local level.

Responsibilities

• Answers phones, provides information, and refers caller to appropriate staff or community resource; greet visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource; Posts a verity of routine information and data to keep agency records; Sets-up, organize files, purges records, and maintains filing systems; Types correspondence, memos, reports and/or forms from rough drafts. clear copies, notes or recordings; Logs statistical or fiscal data in a variant of formats and generates reports; Collects and distributes information such as broadcasts, mail, and faxes; Researches computer activity in mainframe and local computer applications; Runs mail using mail processor; Receives, sorts, and distributes mail to the appropriate party; and uses computer and office equipment to input, retrieve, verify, scan and research information.
• May be required to report for shelter duty during community disasters and/or emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED