Office Associate I

Virginia Department of Social Services•Narrows, VA

8h•$33,500 - $46,300

About The Position

Office Associate I is the entry-level position in the occupational group for Office Associates. Employees perform general office work that follows well-defined methods and procedures. Employees work in a variety of environments and may work individually or in combination with other employees. Employees are responsible for performing basic office support duties following the Local DSS office’s administrative policies, practices, and procedures and working under close supervision.

Requirements

Working knowledge of spelling, grammar, punctuation.
Working knowledge of basic arithmetic.
Working knowledge of typical office software.
Some knowledge of office etiquette.
Some knowledge of office methods and procedures.
Skill in operating office machines including personal computers.
Basic keyboarding skill is required.
Demonstrated ability to work well with others.
Demonstrated ability to perform basic mathematics.
Demonstrated ability to follow oral and written instructions.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to perform a variety of office support tasks.
Demonstrated ability to read, write legibly and listen.
Demonstrated ability to follow instructions.
Demonstrated ability to file alphabetically and numerically.
Demonstrated ability to work well with co-workers and public.
High school diploma supplemented with basic clerical experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities

Welcome, register, and direct clients to the appropriate person or department, monitor office security.
Answer, screen, and route incoming phone calls, take messages, and respond to general email/in-person inquiries.
Perform clerical tasks such as data entry, photocopying and scanning documents.
Sort and distribute incoming mail and packages as well as coordinate outgoing shipments.
Maintain the reception area to ensure it remains clean, organized and adequately stocked with office supplies.
Answers phones and routes calls to appropriate staff.
Greets visitors, routes individuals to appropriate staff.
Sorts and files alphabetically, numerically, or by other established method.
Maintains and purges files and other records.
Copies and distributes documents.
Opens, sorts, date-stamps and distributes mail.
Types correspondence, memos, reports and or forms from written source documents.
Updates manual or other publications.
Uses computers and office equipment in performance of typical duties.