Office Assistant - Hayes Medical Center - Labor Pool
About The Position
Hayes Medical Center is seeking an Office Assistant to join their Labor Pool in Hayes, Virginia. This role involves a variety of administrative and patient-facing tasks to ensure the smooth operation of the medical center. Responsibilities include checking patients in and out, verifying insurance, maintaining patient registration and demographics in the patient registration software, answering multi-line phones, scheduling appointments, creating and scheduling referrals, and preparing patient charts. The position may also require floating to other practices in the region to provide support as needed. The Office Assistant is expected to promote the Riverside Care Difference through exceptional customer service, maintain a clean reception area, and actively participate in team huddles and staff meetings.
Requirements
- High School Diploma or GED, Minimum (Required)
Nice To Haves
- 1 year Medical Office experience (Preferred)
Responsibilities
- Ensures all patients' registration and demographics information is correct and updated as needed.
- Completes check-in and check-out in a timely manner.
- Collects payments from patients regarding appointments, forms, or past due balances.
- Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
- Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promotes the Riverside Care Difference through exceptional customer service.
- Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
- Manages patient expectations with clear explanations.
- Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
- Practices warm transfer and proper on-hold techniques.
- Maintains referrals and insurance information.
- Obtains referrals or schedules referrals upon receipt from referring location.
- Ensures referrals are attached with an approved insurance authorization.
- Obtains insurance authorizations as necessary.
- Recommends to practice manager any process improvements needed to improve quality of service.
- Maintains appearance and cleanliness of the reception area.
- Actively engages in team huddles and staff meetings.
Benefits
- great benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
