Office Assistant - Mathews Medical Center

Riverside Health System•Mathews, VA

5d•Onsite

About The Position

Mathews Medical Center is seeking an Office Assistant to join their team in Mathews, Virginia. This role is crucial for ensuring smooth patient flow and administrative operations within the medical center. The ideal candidate will be responsible for a variety of tasks related to patient check-in/check-out, insurance verification, patient registration, appointment scheduling, and providing excellent customer service. The position may also involve floating to other practices within the region to offer support as needed, embodying the Riverside Care Difference.

Requirements

High School Diploma or GED, Minimum (Required)
1 year Medical Office experience (Preferred)

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.