Office Assistant - Mathews Medical Center
Riverside Hospital•Mathews, VA
•Onsite
About The Position
Mathews Medical Center is seeking an Office Assistant to join their team in Mathews, Virginia. This role is responsible for a variety of administrative and patient-facing tasks to ensure smooth operations within the medical practice. The ideal candidate will be detail-oriented, possess excellent customer service skills, and be proficient in maintaining patient information and managing appointments.
Requirements
- High School Diploma or GED
Nice To Haves
- 1 year Medical Office experience
Responsibilities
- Checking in and checking out patients
- Verifying insurance eligibility
- Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
- Greeting patients while answering multi-phone lines
- Scheduling/rescheduling appointments
- Creating/scheduling referrals
- Completing chart prep
- Providing information to and for the patients
- Floating to other practices within the region providing support as needed
- Ensuring all patients' registration and demographics information is correct and updated as needed
- Completing check-in and check-out in a timely manner
- Collecting payments from patients regarding appointments, forms, or past due balances
- Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
- Completing clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promoting the Riverside Care Difference through exceptional customer service
- Greeting all participants to the practice with immediate acknowledgment with eye contact and smile
- Managing patient expectations with clear explanations
- Using good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practicing warm transfer and proper on-hold techniques
- Maintaining referrals and insurance information
- Obtaining referrals or schedules referrals upon receipt from referring location
- Ensuring referrals are attached with an approved insurance authorization
- Obtaining insurance authorizations as necessary
- Recommending to practice manager any process improvements needed to improve quality of service
- Maintaining appearance and cleanliness of the reception area
- Actively engaging in team huddles and staff meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
