Office Assistant (Trauma-Informed Care Setting)

Coastal Horizons Center•Wilmington, NC

1d•Onsite

About The Position

The Office Assistant performs a variety of administrative and front desk support functions while helping maintain a welcoming, safe, and supportive environment for clients, staff, and visitors. This position requires the ability to interact with individuals who may have experienced trauma, substance use disorders, or behavioral health challenges, using principles of trauma-informed care, including empathy, confidentiality, cultural sensitivity, and professionalism.

Requirements

High school diploma or equivalent (business coursework preferred)
Minimum of two (2) years of clerical or administrative experience, or equivalent combination of education and experience
Ability to work a flexible schedule
Strong organizational, communication, and computer skills
Ability to interact professionally and compassionately with diverse populations in a trauma-informed environment

Nice To Haves

Experience with third-party medical billing preferred

Responsibilities

Provide front desk coverage and greet clients in a respectful, supportive manner
Answer phones and assist callers with professionalism and discretion
Conduct appointment reminder calls
Schedule appointments for therapists, counselors, and other staff
Check in new clients and review required paperwork
Maintain accurate filing of client documentation
Collect and post client payments; assist with third-party billing as assigned
Maintain strict confidentiality of all client information
Pick up and distribute incoming mail
Print SAIOP certificates
Place orders for office supplies
Enroll patients into services for the expanded dosing program
Support daily operations of the New Hanover office and perform other duties as assigned