Office Assistant RMG - Primary Care Midtown - Williamsburg, VA

Riverside Health System

1d•Onsite

About The Position

This position is for an Office Assistant at the Primary Care Midtown - Williamsburg location in Williamsburg, Virginia. The role involves supporting the practice by managing patient check-in/check-out, verifying insurance, updating patient demographics, handling phone lines, scheduling appointments and referrals, and preparing patient charts. The Office Assistant is expected to promote the Riverside Care Difference through exceptional customer service, maintain a clean reception area, and actively participate in team meetings. There may be opportunities to float to other practices within the region to provide support as needed.

Requirements

High School Diploma or GED

Nice To Haves

1 year Medical Office experience

Responsibilities

Checking in and checking out patients
Verifying insurance eligibility
Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
Greeting patients while answering multi-phone lines
Scheduling/rescheduling appointments
Creating/scheduling referrals
Completing chart prep
Providing information to and for the patients
Ensuring all patients' registration and demographics information is correct and updated as needed
Completing check-in and check-out in a timely manner
Collecting payments from patients regarding appointments, forms, or past due balances
Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
Completing clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promoting the Riverside Care Difference through exceptional customer service
Greeting all participants to the practice with immediate acknowledgment with eye contact and smile
Managing patient expectations with clear explanations
Using good telephone etiquette including 4-part greeting and 3 rings or less guideline
Practicing warm transfer and proper on-hold techniques
Maintaining referrals and insurance information
Obtaining referrals or schedules referrals upon receipt from referring location
Ensuring referrals are attached with an approved insurance authorization
Obtaining insurance authorizations as necessary
Recommending to practice manager any process improvements needed to improve quality of service
Maintaining appearance and cleanliness of the reception area
Actively engaging in team huddles and staff meetings