Administrative Support I
About The Position
The Administrative Support role will perform various administrative functions assigned in accordance with the office procedures of the clinic. Responsibilities may include answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. The Brockton Comprehensive Treatment Center (CTC) is part of Acadia Healthcare's Comprehensive Treatment Centers, a leader in medication-assisted treatment (MAT) for Opioid Use Disorder. They offer a continuum of care including MAT, OBAT, IOP, and mobile treatment units, with a focus on holistic addiction care and community partnerships. With 14 OTPs across Massachusetts and Rhode Island, they break down barriers to care and support long-term recovery through partnerships with nursing homes, justice systems, and community groups, fostering a supportive environment for healing.
Requirements
- High school diploma or equivalent required
- Previous administrative experience in a healthcare setting
- Comfortable working in an opioid treatment program (OTP) / recovery environment
- Skilled in answering phones, greeting patients, and providing front-desk support
- Experience with billing processes, patient check-in, and appointment scheduling
- Proficient with computer systems, word processing, and basic data entry
- Familiarity with office equipment and general clerical duties (scanning, faxing, filing)
- Strong organizational skills, attention to detail, and ability to multitask
- Professional and courteous communication skills (in person, by phone, and in writing)
- Ability to maintain confidentiality and comply with HIPAA and 42 CFR Part 2 regulations
- Dependable, team-oriented mindset with a focus on supporting clinical staff and patients
Responsibilities
- Perform general administrative tasks assigned in accordance with the office procedures of the clinic.
- May include a combination of answering telephones, billing, typing or word processing, office machine operation, and filing.
- Operate the front desk duties during peak hours or when primary staff in unavailable.
- Sort, organize and maintain office records.
- Assist with new patient enrollments as necessary.
- Assist with various insurance/billing reports as necessary.
- May assist with patient drug testing procedures.
- Perform other duties as assigned.
Benefits
- Semi-Annual Bonus Program
- Medical, Dental, and Vision insurance
- Competitive 401(k) plan
- Paid vacation and sick time
- Early morning hours offering a great work/life balance
- Opportunity for growth that is second to none in the industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
