Administrative Support AST I
About The Position
Serve as the first point of contact for customers at Transportation and Parking Services (TAPS). This role involves engaging with customers in person and via telephone, interpreting and explaining policies and procedures to university students, staff, faculty, and visitors, and addressing and facilitating customers’ parking needs. The position also requires accurately recording customer and sales/payment information, documenting all transactions, and preparing supporting documents for sales/payments, permit returns, charge adjustments, and revenue refunds. Additionally, the role will assist with Student Traffic Court and the Hearing Authority by entering appeals related to citations and supporting the appeal process. The Administrative Support AST I will also assist with reviewing, researching, and correcting error reports, identifying and resolving discrepancies. Other administrative tasks and special projects as assigned will also be part of the responsibilities.
Requirements
- High school diploma or equivalent
- One year of relevant experience
Nice To Haves
- Detailed knowledge of T2 Systems Flex parking management software
- Detailed knowledge of UF PeopleSoft and UF GO applications
- Detailed knowledge of Microsoft Office applications
- Two years customer service and money handling experience
Responsibilities
- Serve as first point of contact for customers at Transportation and Parking Services (TAPS)
- Engage with customers both in person and via telephone
- Interpret and explain policies and procedures to university students, staff, faculty, and visitors
- Address and facilitate customers’ parking needs
- Accurately record customer and sales/payment information
- Document all transactions and prepare supporting documents for sales/payments, permit returns, charge adjustments, and revenue refunds
- Assist with Student Traffic Court and the Hearing Authority
- Enter appeals related to citations
- Support the process for first and second level appeals
- Assist with reviewing, researching and correcting error reports
- Identify and resolve discrepancies in error reports
- Perform other administrative tasks and special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
