Office Assistant - IRMC Physician Group Richland Office - Primary Care - Full Time

Indiana Regional Medical Center • Richland Township, PA

18d • Onsite

About The Position

The IRMC Physician Group is seeking a Full Time Office Assistant for their Richland Office - Primary Care location. This role involves greeting patients, managing registrations, handling payments, scheduling appointments, and maintaining a clean and organized front desk area. The assistant will also be responsible for insurance verification, managing messages, and adhering to HIPAA and confidentiality rules. Occasional travel to other IPG offices may be required.

Requirements

• High school graduate or equivalent required.
• Basic understanding of medical terms and abbreviations.
• Understanding of confidentiality laws governing the patient/physician relationship.
• Ability to make a great first impression and sustain it.
• Ability to answer multilane telephones.
• Ability to operate automated systems, computers, and fax machines.
• Ability to uphold ICARE core values.
• Strong interpersonal skills.
• Ability to maintain cooperative relationships with staff, patients, physicians, and management.
• Ability to communicate clearly and concisely.
• Ability to exercise critical-thinking skills.
• Ability to maintain organized and accurate records.
• Ability to exercise team coordination skills.
• Ability to serve as patient advocate.
• Ability to maintain professional appearance by adhering to dress code policy.

Nice To Haves

• 2 years of medical office or customer service experience preferred.
• Completion of a recognized medical secretarial program preferred.

Responsibilities

• Greet and register incoming patients and visitors.
• Retrieve, review, and process patient registration forms.
• Collect, scan, and update patient personal and financial information.
• Perform insurance verification and eligibility checks.
• Process insurance eligibility alerts.
• Collect patient payments and provide receipts.
• Retrieve messages from answering service/voicemail.
• Answer telephone and direct calls to the appropriate party.
• Work Cerner message center pools and complete messages.
• Schedule patient appointments according to provider protocol.
• Maintain logs for copays, petty cash, and receipts.
• Forward medical record requests to Health Information Management.
• Monitor patient reminder system for cancellations, reschedules, and no-shows.
• Follow HIPAA, Confidentiality, and Security rules.
• Accept and sign for mail parcels and deliveries.
• Practice sterile techniques and universal precautions when accepting specimens.
• Provide clerical supply needs to lead or manager.
• Maintain an orderly, neat, and clean front desk area and waiting room.
• Retrieve faxes from the fax machine.
• Obtain prior authorizations as required by patient insurance policy.
• Travel to other IPG offices when needed to cover front office.
• Perform other tasks as requested.

Benefits

• Great work-life balance
• Company culture
• Competitive salary
• Benefits
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED