Office Assistant - IRMC Physician Group Orthopedics Indiana Office - Full Time

IRMC Career•Indiana, PA

5d•Onsite

About The Position

The IRMC Physician Group is seeking a full-time Office Assistant for their Orthopedics Indiana Office. This role involves cheerfully greeting and registering patients, managing registration forms, collecting and updating patient information, verifying insurance eligibility, and processing payments. The assistant will also handle incoming calls, manage patient appointments, maintain logs, forward medical record requests, monitor patient reminder systems, and ensure adherence to HIPAA and other confidentiality rules. Additional duties include accepting mail, practicing sterile techniques when handling specimens, managing clerical supplies, maintaining a clean and organized front desk and waiting area, retrieving faxes, obtaining prior authorizations, and traveling to other IPG offices as needed. The position requires a high school diploma or equivalent, with a preference for 2 years of medical office or customer service experience and completion of a medical secretarial program. Strong knowledge of medical practice operations, clerical equipment, computer systems, and medical terminology is necessary, along with the ability to handle multiline telephones, operate office equipment, and uphold core values. Excellent interpersonal, communication, critical-thinking, and organizational skills are essential for maintaining cooperative relationships and accurate records.

Requirements

High school graduate or equivalent required.
Basic understanding of medical terms and abbreviations.
Clear understanding of the confidentiality laws that govern the patient/physician relationship.
Ability to make a great first impression and sustain it.
Ability to answer multilane telephones.
Ability to operate automated systems, computers and fax machines.
Ability to uphold ICARE core values with every patient, every time.
Ability to exhibit strong interpersonal skills.
Ability to maintain cooperative relationships with staff members, patients, physicians and management.
Ability to communicate clearly and concisely.
Ability to exercise critical-thinking skills.
Ability to maintain organized and accurate records.
Ability to exercise team coordination skills.
Ability to serve as patient advocate.
Ability to maintain professional appearance by adhering to dress code policy.

Nice To Haves

2 years of medical office or customer service experience preferred.
Completion of a recognized medical secretarial program preferred.

Responsibilities

Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.
Retrieves, reviews for correctness and processes patient registration forms.
Collects, scans and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
Runs insurance verification/eligibility on every patient.
Works insurance eligibility alerts (yellow triangle alerts).
Collects payments from patients and provides a receipt.
Retrieves messages from answering service/voicemail each morning, right after lunch and throughout the workday.
Answers telephone and directs incoming calls to the appropriate party (e.g. physician, clinical or support staff) via message center.
Works Cerner message center pools and completes messages as applicable.
Schedules patient appointments according to provider protocol.
Maintains copays, petty cash logs and receipts.
Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
Monitors patient reminder system daily to include cancellations, reschedules and no-show appointments.
Follows-up on appointment cancelations and reschedules as appropriate.
Follows HIPAA, Confidentiality and Security rules when providing information to outside sources.
Accepts and signs for mail parcels and other deliveries according to office policy.
Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
Provides lead or manager with a list of clerical supplies as needed.
Maintains an orderly, neat and clean front desk area and waiting room.
Routinely retrieves faxes from the fax machine.
Obtains prior authorizations as required by patient insurance policy for testing and procedures.
Travels to other IPG offices when needed to cover front office when requested.
Performs other tasks as requested.