Office Assistant - IRMC Physician Group Orthopedics Indiana Office - Full Time

Indiana Regional Medical Center•Indiana, PA

7d•Onsite

About The Position

The IRMC Physician Group is seeking a full-time Office Assistant for their Orthopedics Indiana Office. This role involves greeting patients, managing registrations, handling payments, scheduling appointments, and maintaining a clean and organized office environment. The position requires adherence to HIPAA and other confidentiality laws, and may involve travel to other IPG offices. The IRMC Physician Group emphasizes a great work-life balance, company culture, competitive salary and benefits, and career advancement opportunities.

Requirements

High school graduate or equivalent required.
2 years of medical office or customer service experience preferred.
Completion of a recognized medical secretarial program preferred.
Basic understanding of medical terms and abbreviations.
Knowledge of computer systems, various medical forms, reports, and processing methods.
Clear understanding of confidentiality laws governing the patient/physician relationship.
Ability to make a great first impression and sustain it.
Ability to answer multilane telephones.
Ability to operate automated systems, computers, and fax machines.
Ability to uphold ICARE core values.
Strong interpersonal skills.
Ability to maintain cooperative relationships with staff, patients, physicians, and management.
Ability to communicate clearly and concisely.
Ability to exercise critical-thinking skills.
Ability to maintain organized and accurate records.
Ability to exercise team coordination skills.
Ability to serve as patient advocate.
Ability to maintain professional appearance by adhering to dress code policy.

Nice To Haves

2 years of medical office or customer service experience.
Completion of a recognized medical secretarial program.

Responsibilities

Greets and registers incoming patients and visitors.
Processes patient registration forms, collecting and updating personal and financial information.
Verifies insurance eligibility and works insurance eligibility alerts.
Collects patient payments and provides receipts.
Retrieves messages from answering service/voicemail.
Answers telephone and directs calls to the appropriate party.
Works Cerner message center pools and completes messages.
Schedules patient appointments.
Maintains copays, petty cash logs, and receipts.
Forwards medical record requests to HIM.
Monitors patient reminder system for cancellations, reschedules, and no-shows.
Follows HIPAA, Confidentiality, and Security rules.
Accepts mail parcels and deliveries.
Practices sterile techniques and universal precautions when accepting specimens.
Provides clerical supply needs to lead or manager.
Maintains an orderly, neat, and clean front desk area and waiting room.
Retrieves faxes from the fax machine.
Obtains prior authorizations for testing and procedures.
Travels to other IPG offices when needed.
Performs other tasks as requested.