Office Assistant Occupational Health Clinic

Good Shepherd Health Care•Hermiston, OR

4d•Onsite

About The Position

The Office Assistant supports the day-to-day administrative operations of the Occupational Health Clinic and serves as a first point of contact for patients, providing customer service in person and over the phone. The role handles patient registration, scheduling, referral appointments, chart preparation, insurance verification, medical-record maintenance, document scanning, and message routing using Epic and other office systems. The position also supports front-desk operations and clinic procedures while maintaining patient confidentiality and complying with HIPAA and organizational policies. Schedule flexibility may be required to meet clinic operating needs, including evening, weekend, holiday, or extended hours. This position is based in a professional office setting within a healthcare facility. It is primarily office-based and does not involve direct patient care, although the employee may occasionally enter clinical areas or interact with clinical staff, creating potential exposure to infectious diseases. Appropriate training and PPE are provided as needed. Physical demands include prolonged sitting and computer work, occasional walking, standing, bending, or lifting light office items up to 25 pounds, and moving through administrative and clinical areas.

Requirements

High school diploma or equivalent; a copy of the diploma or GED must be provided upon hire.
At least 1 year of experience in customer service or administrative support.
Basic experience with computers, phone systems, and data entry.
Proficiency with basic office technology, including computers, multi-line phone systems, scanners, and fax machines.
Ability to work efficiently in a fast-paced, multitasking environment.
Professional, positive, and tactful demeanor; ability to work independently and collaboratively.
Ability to work with culturally diverse populations and maintain patient confidentiality in accordance with HIPAA.
Flexibility and composure when shifting between tasks or changing priorities.
Ability to work varied shifts, including evenings or weekends, based on clinic needs.
CPR certification may be required under clinic policy.
Ability to perform the stated physical demands, including prolonged sitting and computer work and occasional lifting of items up to 25 pounds.

Nice To Haves

Prior experience in a medical clinic or healthcare setting.
Familiarity with electronic medical record systems; Epic is preferred.
Experience with patient registration, scheduling, or insurance verification.
Understanding of insurance verification, billing regulations, and medical terminology.
Knowledge of filing procedures and accurate record documentation.

Responsibilities

Collect and enter patient demographic, insurance, and contact information into Epic at check-in or pre-registration.
Schedule, cancel, and reschedule routine and referral-based patient appointments according to clinic protocols.
Prepare charts for patient visits by verifying insurance eligibility, confirming referrals and records, and including required forms.
Scan and index documents into the electronic health record and maintain complete, up-to-date patient charts.
Answer incoming calls, greet patients, take accurate messages, and route them promptly to the appropriate provider or staff member.
Record patient appointment no-shows in Epic and follow clinic documentation and follow-up procedures.
Provide courteous, empathetic customer service and follow AIDET guidelines.
Support front-office activities such as check-in, check-out, scheduling, and other administrative duties assigned by the Practice Manager.
Maintain patient confidentiality and comply with HIPAA, clinic policies, and procedures.
Support the hospital’s mission, vision, and values; participate in required DNV program education as applicable; and perform other related duties as assigned.
Adapt to schedule changes and work extended hours, evenings, weekends, or holidays when required by clinic operations.