Office Assistant - Casual/PRN

Nebraska Methodist Hospital•Omaha, NE

13d•Onsite

About The Position

Nebraska Methodist College, located in Omaha, Nebraska, is an accredited, private, not-for-profit nursing and healthcare college established in 1891. With an enrollment of over 1,100 students, NMC provides outstanding undergraduate, graduate, and certificate programs in nursing and allied health. NMC students experience a holistic culture of caring while mastering the art and science of healthcare. They gain the skills and experience needed to become outstanding contributors to society through service-learning experiences, community-based education, and leadership development integrated throughout the curriculum. The mission is to provide educational experiences for the development of individuals in order that they may positively influence the health and well-being of the community. Nebraska Methodist Health System focuses on providing exceptional care to the communities it serves and the people it employs, calling it The Meaning of Care. This culture is demonstrated through various actions, such as helping families grow, conveying difficult diagnoses with compassion, and going above and beyond for patient needs. Employees are valued and are part of a team that makes a real difference in the communities they live and work in.

Requirements

High School Diploma or General Educational Development (G.E.D.) required.
Excellent interpersonal and customer service skills necessary to provide service excellence through verbal and written communication.
Skills and knowledge in order to perform calculations, keep records, and deal effectively with people.
Ability to utilize a variety of computer applications.
Excellent grammar, punctuation, and spelling skills.
Knowledge of office procedures and principles of record keeping.
Knowledge of Microsoft Word and Excel.

Nice To Haves

Prior office experience preferred.
Medical Terminology preferred.

Responsibilities

Performs reception responsibilities for visitors and answers telephone/routes calls for work area/department. Demonstrates good communication style and interpersonal communication skills. Provides prompt response and follow-up. When applicable, screens customers/visitors according to protocol. Makes announcements in a professional manner. Contacts caregiver promptly when patients have arrived.
Copies, scans, faxes and distributes documents; may label and ensure completeness of records/documents prior to distribution; efficiently gathers, distributes and routes mail.
Types agendas, correspondence, memoranda, forms and standard documents with minimal errors. Transcribes, edits, composes, types, reproduces, and distributes forms, reports, correspondence and minutes as assigned. Maintains files and sends correspondence for clinic.
Maintains organized filing system.
Inventories, orders and stocks office supplies. Willing to troubleshoot any issues related to office equipment and computers.
Orients others to departmental processes, standards and procedures.
Obtains, organizes or extracts data/information for reports and/or presentations.
Schedules appointments, meetings, equipment, rooms and assists staff with calendar scheduling as needed. Works with clinic staff to schedule patient exams, physician visits, diagnostic exams and acquiring information as directed. Schedules exams, procedures, diagnostic exams and appointments as directed. Can differentiate between emergency and non-emergency situations.
May submit expense vouchers/receipts/adjustments for reimbursement.
Provide appropriate service specific to the age of the customer/patient, to ensure understanding of comfort level of treatment. as outlined in the Population Specific Criteria. Identify opportunities and provides individualized customer service according to customer needs. Screen visitors according to protocols.
Assist with maintenance of electronic medical records. Establish the initial patient chart upon admission. Maintain chart documents according to protocol. Process charts upon dismissal, breaks down chart so available to Health Information Management (HIM) timely and accurately. Help prepare records as appropriate for patient transfers and/or referrals. Scan medical documents in a timely and accurate manner.
Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation. Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome). Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill). Right communication (clear, concise, correct, complete). Right feedback: The Reciprocal Process (timely, specific, checkpoints).