Front Office Assistant PRN Flex
About The Position
The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients. Love variety in your workday? Join us as you travel to different offices throughout the Rockford area, work alongside a variety of providers and teams, and gain experience across multiple specialties! This position will float between various OSF office locations in the Rockford and surrounding areas. In recognition of the flexibility required for this role, the position is eligible for an additional $0.75 per hour above the base hourly rate. This differential will appear as a separate line item on your paycheck in addition to your regular base pay. Candidates should be comfortable traveling between assigned office locations and adapting to the needs of different teams and clinics.
Requirements
- High School or GED equivalent
- Customer service experience
- Typing, filing, telephone skills
- Basic Microsoft application proficiency
- Excellent Customer Service skills
- Comfortable traveling between assigned office locations
Nice To Haves
- Basic knowledge of medical terminology, ICD-10 and CPT codes
- Electronic Medical Record experience
Responsibilities
- Provides exceptional customer services throughout their interaction with patients, families and their support systems.
- Creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.
- Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
- Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
- Communicates with insurance companies to determine patient benefits.
- Completes prior-authorizations.
- Responsible for incoming and outgoing patient calls.
- Responsible for co-pay collection.
- Responsible for appointment and procedure scheduling for patients.
- Travels to different offices throughout the Rockford area.
- Works alongside a variety of providers and teams.
- Gains experience across multiple specialties.
- Floats between various OSF office locations in the Rockford and surrounding areas.
- Adapts to the needs of different teams and clinics.
Benefits
- Comprehensive and market-competitive total rewards package
- Benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.
- $0.75 per hour differential for flexibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
