Office Assistant - Veterans' Services

Hamilton County, Indiana•Noblesville, IN

1d•Onsite

About The Position

Incumbent serves as Part-time Office Assistant for Veterans' Services, responsible for providing support to department personnel, preparing and maintaining accurate records, and assisting personnel, veterans, and the public. This role involves answering telephones, greeting visitors, scheduling appointments, performing various clerical and administrative support duties, maintaining confidential records, entering data, maintaining logs, preparing reports, and distributing information about veteran benefits.

Requirements

Minimum two years (2) related experience and/or training as an office assistant.
Ability to effectively communicate orally and in writing with co-workers, other County departments, veterans and their spouses/dependents/survivors, personnel from state and federal Veterans Services Offices, state and local service providers, DFAS, Funeral Home personnel, medical professionals, legal professionals, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.
Ability to understand, memorize, retain, and carry out oral or written instructions and present findings in oral or written form.
Ability to compare or observe similarities and differences in data, compile, collate, or classify data, analyze and evaluate data, and make determinations based on data analyses.
Ability to work on several tasks at the same time often amidst frequent distractions and interruptions, and ensure deadlines are met.
Working knowledge of standard office procedures and computer software applications used by the department, with ability to apply such knowledge to a variety of interrelated processes, tasks and operations.
Working knowledge of standard English grammar, spelling, and punctuation, and ability to prepare correspondence and complete a variety of forms.
Knowledge of basic filing systems and ability to create and maintain accurate and complete department files/records.
Ability to properly operate standard office equipment, including computer, calculator, copier, fax machine, postage meter, and multiline telephone.
Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare correspondence and reports, and maintain department files/records.
Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.
Ability to effectively communicate orally and in writing with co-workers, other County personnel, veterans, their spouses, dependents and/or survivors, DVA and IDVA personnel, community service agencies, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
Ability to work on several tasks at the same time and complete assignments effectively amidst frequent distractions and interruptions.
Ability to understand and follow written and oral instructions/directions, and appropriately respond to constructive criticism.
Possession of a valid Indiana driver's license and demonstrated safe driving record.

Responsibilities

Answers telephone and greets office visitors, determining nature of call/visit, providing information and assistance, answering questions, taking messages and/or directing individual to appropriate office or department.
Schedules appointments with VSO or DVSO for further assistance as needed.
Performs various clerical and/or administrative support duties, such as preparing mailing/faxing, filing documents, copying documents, entering data into computer, scanning and saving documents on computer.
Maintains confidential records for each client or other dependent personnel.
Enters data on computer, maintains log of assistance provided to veterans, and prepares and submits activity summaries and statistical reports to Veteran Service Officer as required.
Maintains current knowledge of regulations governing veteran benefits, maintaining inventory of current reference materials, and distributing brochures, forms, applications and related materials to local community organizations and individuals.
Performs related duties as assigned.

Benefits

Medical
Dental
Vision
Life (employee, spouse, children)
Long and short-term Disability
Hamilton County Employee Health Center & Pharmacy (Noblesville/Westfield): High quality primary medical care facility and wellness services
Advocacy Program – One-on-one appointment with a Physician to evaluate chronic illness/injuries
Nutrition Education and Wellness Center (diabetes, high cholesterol, weight loss and management, cancer and kids health)
Pharmacy – Low-cost co-payments, encourage use of generic meds, Medication Management Program providing review of medication interactions/effectiveness
Sick leave
Bereavement
Holidays (10-13 per year)
Compensatory time
Paid time off (1 week at 6 months, 2 weeks at 1 year then an additional day each year until max of 22 days on year 15). Upon completion of 30 years of service time, employees earn 1 additional day per year up to 40 years of service time.
Indiana Public Employee Retirement Fund Pension (annuity & pension)
AUL Deferred Compensation Plan
McCready Retirement (Merit staff)