Human Services Supervisor-Veterans Services

Snohomish County•Everett, WA

7d•Hybrid

About The Position

This position is assigned to the Division of Behavioral Health and Veterans Services and will oversee a wide variety of programming for indigent and low-income veterans, including emergency and ancillary services, housing support, and employment assistance. The role involves overseeing the day-to-day operations of the Veterans Unit and partnering with local, state, and federal partners for the coordinated delivery of services to vulnerable veterans. Candidates must be honorably discharged veterans. The position provides leadership, supervision, and technical guidance to staff within assigned Human Services program areas, implementing programs, coordinating operations, managing work assignments, conducting performance evaluations, and resolving issues to ensure quality service delivery that meets program goals and standards.

Requirements

A Bachelor's degree in business, public administration, social sciences, or other field directly related to human services.
Four (4) years of progressively responsible experience in the administration of human services programs.
Two (2) years of supervisory or leadership experience.
Any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities.
Must pass job-related tests.
A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment.
Knowledge of governmental and private sector human services programs and systems.
Knowledge of principles, practices, and techniques in the area of assignment.
Knowledge of principles, practices, and procedures involved in the planning, development, administration, budgeting, monitoring, and evaluation of such programs.
Knowledge of the literature, trends, and developments in the area of specialty.
Knowledge of supervisory and personnel management procedures and practices.
Knowledge of the use of applicable technology.
Ability to plan, organize, and coordinate work through professional employees and support staff.
Ability to establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies, and the general public.
Ability to develop work plans and schedules.
Ability to analyze and evaluate operations and take effective action to correct deficiencies and resolve problems.
Ability to express self clearly and professionally both orally and in writing.
Ability to prepare a variety of correspondence, reports, and other written material and documents.
Ability to develop, interpret, and apply policies related to the program(s) supervised.
Ability to advise, support, and motivate employees and assure effective working relationships with the public, co-workers, advisory groups, and county, city, state, and federal officials.
Ability to utilize computer technology for management of program data.

Nice To Haves

Candidates must be veterans honorably discharged from the military.

Responsibilities

Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
Supervises and evaluates the work of direct report employees, advising, instructing, training, and assigning work as necessary. Participates in the selection of new employees and makes recommendations regarding hiring, discipline, transfer, and termination.
Prepares and reviews documentation such as work orders, timesheets, and time and material reports; maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
Participates with other members of the Human Services Department management team in identifying and achieving department goals.
Monitors and evaluates operations against established program goals; develops corrective action plans for insufficient performance; and develops annual and other reports as required.
Prepares reports on program operations, supervises information gathering and research to facilitate proper use of services and funds.
Responds to inquiries regarding specific problems or issues; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends.
Coordinates activities with other division and departmental programs, county agencies, and the community; provides leadership to local initiatives, coalitions, and projects; acts as an advocate for program/project as appropriate.
Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
Assures compliance with statutes, regulations, and other guidance; participates in the development and implementation of quality assurance measures; and maintains program standards to meet funding and accreditation requirements.
May perform the duties of all direct report employees.
Perform related duties as required.