Office Assistant- IRMC Physician Group - Maxillofacial Surgery Office - Full Time

Indiana Regional Medical Center•Indiana, PA

17d•Onsite

About The Position

The Office Assistant will be responsible for greeting and registering patients, managing appointments, handling payments, and maintaining the front desk area. This role involves direct patient interaction, administrative tasks, and ensuring smooth office operations within the Maxillofacial Surgery Office.

Requirements

High school diploma or equivalent.
Experience in a medical office setting.
Proficiency in using EMR/EHR systems, specifically Cerner.
Knowledge of insurance verification and eligibility processes.
Familiarity with HIPAA, Confidentiality, and Security rules.
Ability to handle payments, copays, and petty cash.
Excellent communication and customer service skills.
Ability to multitask and manage time effectively.
Attention to detail in processing forms and updating information.
Willingness to travel to other IPG offices as needed.

Nice To Haves

Experience with maxillofacial surgery office procedures.
Bilingual abilities.

Responsibilities

Greets and registers incoming patients and visitors promptly and pleasantly, determining their needs and responding accordingly.
Retrieves, reviews for correctness, and processes patient registration forms.
Collects, scans, and updates personal and financial information (insurance cards, driver’s license, etc.) obtained from patients.
Runs insurance verification/eligibility on every patient.
Works insurance eligibility alerts (yellow triangle alerts).
Collects payments from patients and provides a receipt.
Retrieves messages from answering service/voicemail each morning, right after lunch, and throughout the workday.
Answers the telephone and directs incoming calls to the appropriate party (e.g., physician, clinical or support staff) via message center.
Works Cerner message center pools and completes messages as applicable.
Schedules patient appointments according to provider protocol.
Maintains copays, petty cash logs, and receipts.
Forwards medical record requests to the Health Information Management Department (HIM) in a timely fashion in accordance with organizational policy.
Monitors the patient reminder system daily to include cancellations, reschedules, and no-show appointments. Follows up on appointment cancellations and reschedules as appropriate.
Follows HIPAA, Confidentiality, and Security rules when providing information to outside sources.
Accepts and signs for mail parcels and other deliveries according to office policy.
Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.
Provides lead or manager with a list of clerical supplies as needed.
Maintains an orderly, neat, and clean front desk area and waiting room.
Routinely retrieves faxes from the fax machine.
Obtains prior authorizations as required by patient insurance policy for testing and procedures.
Travels to other IPG offices when needed to cover front office when requested.
Performs other tasks as requested.