Office Assistant

CREATIVE AUTOMOTIVE SOLUTIONS INC•Elizabethtown, KY

2d•Onsite

About The Position

The Office Assistant will be responsible for the entire guest service experience. This role involves scheduling appointments, answering phones professionally, greeting guests, and ensuring effective communication with both guests and employees. The assistant will also handle de-escalation of guest concerns, follow-up calls regarding estimates and pick-up times, and assist with minor reports and call logs. Additionally, this position supports accounts receivables and ensures all required certifications and trainings are maintained.

Requirements

High School diploma or GED
Must be 18 years old or older
Ability to be analytical and multi-task
Self-motivated, enthusiastic presence in a team environment
Strong written and communication skills
Consistent and stable work history and work attendance
Valid driver’s license and clean driving record
Professional appearance and work ethic
All potential employees must pass pre-employment testing to include a background check and drug screen

Responsibilities

Schedule appointments
Responsible for the entire guest service experience
Answer the phone in a polite, professional tone, transfer calls to correct employee, or take a detailed message with convenient time and number for returned call
Greet every guest
Be capable of effectively communicating with guests and employees
Be capable of de-escalating and calmly assuring a guest and getting the correct member of management involved
Follow up with progress calls and/or emails to guests regarding any changes in the estimate or pick up time
Communicate with detailers to ensure efficient work flow
Prepare minor reports and maintain a call log
Assist accounts receivables with questions
Maintain any certifications and trainings as required by the General Manager
Any other projects assigned by the General Manager