Office Assistant - Gloucester Neurology and Sleep Specialists
About The Position
Gloucester Neurology and Sleep Specialists is seeking an Office Assistant to join their team in Gloucester, Virginia. This role involves a variety of administrative and patient-facing tasks to ensure the smooth operation of the practice. Responsibilities include checking patients in and out, verifying insurance, maintaining patient demographics, answering phones, scheduling appointments and referrals, and preparing patient charts and documents. The ideal candidate will promote the Riverside Care Difference through exceptional customer service and maintain a clean and organized reception area. This position may also require floating to other practices in the region to provide support as needed.
Requirements
- High School Diploma or GED
Nice To Haves
- 1 year Medical Office experience
Responsibilities
- Checking in and checking out patients
- Verifying insurance eligibility
- Maintaining patient registration by properly entering and updating patient demographics within the patient registration software
- Greeting patients while answering multi-phone lines
- Scheduling/rescheduling appointments
- Creating/scheduling referrals
- Completing chart prep
- Providing information to and for the patients
- Ensuring all patients' registration and demographics information is correct and updated as needed
- Completing check-in and check-out in a timely manner
- Collecting payments from patients regarding appointments, forms, or past due balances
- Monitoring daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation
- Completing clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
- Promoting the Riverside Care Difference through exceptional customer service
- Greeting all participants to the practice with immediate acknowledgment with eye contact and smile
- Managing patient expectations with clear explanations
- Using good telephone etiquette including 4-part greeting and 3 rings or less guideline
- Practicing warm transfer and proper on-hold techniques
- Maintaining referrals and insurance information
- Obtaining referrals or schedules referrals upon receipt from referring location
- Ensuring referrals are attached with an approved insurance authorization
- Obtaining insurance authorizations as necessary
- Recommending to practice manager any process improvements needed to improve quality of service
- Maintaining appearance and cleanliness of the reception area
- Actively engaging in team huddles and staff meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
