Office Assistant - Gloucester Internal Medicine

Riverside Hospital•Gloucester, VA

3d•Onsite

About The Position

Gloucester Internal Medicine is seeking an Office Assistant to join their team in Gloucester, Virginia. This role is responsible for a variety of administrative and patient-facing tasks to ensure the smooth operation of the practice. The Office Assistant will play a key role in patient check-in/check-out, managing patient information, scheduling, and providing excellent customer service. The position may also involve floating to other practices within the region to provide support as needed.

Requirements

High School Diploma or GED, Minimum (Required)
1 year Medical Office experience (Preferred)

Responsibilities

Ensures all patients' registration and demographics information is correct and updated as needed.
Completes check-in and check-out in a timely manner.
Collects payments from patients regarding appointments, forms, or past due balances.
Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation.
Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.
Promotes the Riverside Care Difference through exceptional customer service.
Greets all participants to the practice with immediate acknowledgment with eye contact and smile.
Manages patient expectations with clear explanations.
Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
Practices warm transfer and proper on-hold techniques.
Maintains referrals and insurance information.
Obtains referrals or schedules referrals upon receipt from referring location.
Ensures referrals are attached with an approved insurance authorization.
Obtains insurance authorizations as necessary.
Recommends to practice manager any process improvements needed to improve quality of service.
Maintains appearance and cleanliness of the reception area.
Actively engages in team huddles and staff meetings.